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Telecommunications Introduction

A 2 day training course

Telecomms training course description

A comprehensive tour of the telecommunications technologies and terminology currently in use, and under development.

Key outcomes from this course

By the end of the course delegates will be able to:
  • List and describe components of the PSTN.
  • Explain how calls are made over the PSTN
  • Compare analog and digital transmission methods.
  • Describe the technologies within the transport plane.
  • Recognise the benefits of extra features available in today's telephone networks.

Telecomms training course details

Who will benefit:
Anyone new to the Telecommunications industry.
2 days

Training approach

This structured course uses Instructor Led Training to provide the best possible learning experience. Small class sizes ensure students benefit from our engaging and interactive style of teaching with delegates encouraged to ask questions throughout the course. Quizzes follow each major section allowing checking of learning.

Overall ratings for this course:

Course review

"Excellent base knowledge for Telecoms roles"
A. N. SSE Telecomms
"Very well thought out and transferred. Very clear and easily understood. Enjoyable."
A. K. Network Rail

Telecomms training course contents

Telephone network architecture
Handsets, local loop, distribution points, Local exchanges, main telephone switches, PBXs.

Making a call - some basics
Telephone call components, how a telephone call works, accessing the local exchange, loop disconnect, DTMF, standards, E.164, PSTN routing, Intelligent Networks, Special Rate Services.

Analogue vs Digital
Voice characteristics, PSTN bandwidth, analogue signalling, Digital encoding, PCM and the 64k, ADPCM and other voice compression methods.

PABX, Call processing, networking PBXs, PBX facilities, bandwidth, blocking probability and Erlangs, Erlang models, using Erlang tables.

Transmission methods
Two wire transmission, 64k circuits, Nx64, E1, 2 wire to 4 wire conversion, echo, echo suppression, echo cancellers, twisted pair, coax, fibre optic, power lines, satellite systems, microwave.

Analogue signalling, loop start, earth calling, E&M, AC15. Digital signalling -CAS, robbed bits and E1 slot 16 signalling. Digital signalling CCS, Q.931, SS7, Q.SIG, DPNSS, DASS2.

Transport planes
PDH, PDH issues, SDH, SDH architecture, SDH standards, SDH bit rates, SDH mulitplexors, DWDM.

Circuit Switched Networks, TDM, Packet Switched Networks, Frame Relay, Message Switching, Circuit Switching, STDM, Cell Switching, ATM, ATM cells, ATM traffic parameters, ATM QoS, MPLS.

Other network access
Modems, modulation, speeds, ISDN, BRI, PRI, xDSL, SDSL, ADSL.

Other Services
Centrex, VPNs, FeatureNet, CTI, Call Processing Systems, Voice Mail, Automated Attendant Systems, Interactive Voice Response, Call Management Systems, Call Conferencing, Star Services.

Mobile communications
3 types of wireless telephone, mobile generations, base stations, cells, GSM, GPRS, 3G, UMTS, WCDMA, 4G, LTE.

VoIP overview
What is VoIP, VoIP benefits, What is IP? The IP header, Packetising voice, VoIP addressing, H.323, SIP, RTP. Bandwidth requirements.

Why Choose Us

SNT trainers score an average of over 90% on the three main areas of:
  • Ability to teach
  • Technical knowledge
  • Answering questions
“Excellently presented by a very knowledgeable and enthusiastic trainer.” P.D. General Dynamics

We limit our maximum class size to 8 delegates; often we have less than this. This ensures optimal interactivity between delegates and instructor.
"Excellent course. The small class size was a great benefit…" M.B. IBM

We write our own courses; courseware does not just consist of slides and our slides are diagrams not bullet point text. A typical chapter provides clearly defined objectives with a chapter overview, slides with text underneath, a quiz at the end to check the learning of the students. Hands on exercises are at the end and are used to reinforce the theory.

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